Last Updated: December 11, 2025
1. Introduction
Gourmet Creamery Creations (“Company,” “we,” “us,” or “our”) values and respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, inquire about our catering services, book an event, or communicate with us, including via SMS. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, phone number, event details (date, time, location, estimated guest count), and any preferences you share regarding our products and services. If payments are made online or electronically, certain payment details may be collected and processed by secure third party payment processors on our behalf; we do not store full payment card numbers on our own systems. We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device characteristics, pages visited, and usage patterns. This information is typically collected through cookies and similar technologies to help us understand how visitors interact with our website and to improve its functionality. If you choose to communicate with us by SMS or text message, we may collect your mobile phone number, the content of your messages, and associated metadata such as the time and date of the messages and delivery or interaction status.
3. How We Use Your Information
We use the information we collect to respond to inquiries, provide quotes, confirm bookings, coordinate event logistics, and deliver our catering services. We also use your information to communicate about scheduling updates, menu confirmations, invoices, payments, and customer service matters related to your event. We may use aggregated or deidentified information to analyze trends, improve our offerings, and enhance the overall customer experience. We do not use your personal information for unrelated marketing campaigns without your consent.
4. SMS Consent and Messaging
By providing your mobile phone number to Gourmet Creamery Creations, you consent to receive SMS or text messages from us related to your inquiries, quotes, bookings, scheduling updates, payment reminders, and other customer service communications. Message frequency will vary depending on the stage of your booking and event planning. Standard message and data rates may apply according to your mobile carrier plan. You may opt out of receiving SMS messages at any time by replying STOP to a message from us. After opting out of SMS, we may still contact you through other methods, such as email or phone calls, when necessary to complete services or as otherwise permitted by law.
5. How We Share Your Information
We may share your information with trusted vendors or subcontractors who assist us in providing event services, such as equipment rental companies or additional staffing providers, but only to the extent necessary to fulfill your event. We may share limited information with payment processors, email or SMS service providers, web hosting providers, or other companies that support our operations, with appropriate safeguards in place. We may disclose information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights, property, or safety or that of our clients, guests, or the public. We do not sell or rent your personal information to third parties for their independent marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards intended to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may contact us to request access to the personal information we maintain about you, to request corrections of inaccurate information, or to request deletion of certain data when legally permissible. We may be required to retain some information for legal, tax, or recordkeeping purposes. You may also control certain communication preferences, including SMS, as described in the SMS Consent and Messaging section.
8. Third Party Websites and Links
Our website or communications may contain links to third party websites, services, or social media platforms that are not operated by Gourmet Creamery Creations. We are not responsible for the privacy practices, security, or content of such third party sites. We encourage you to review the privacy policies of any external websites you visit.
9. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time in response to changes in our practices, services, or applicable laws. When we do, we will update the “Last Updated” date at the top of this Policy. Your continued use of our website or services after any changes are posted will signify your acceptance of the updated Policy.
10. Contact Us
If you have any questions about this Privacy Policy, our SMS practices, or the way your information is handled, please contact us at contact@gourmetcreamerycreations.com or 818-208-7770.